WICK & WISP are small batch hand poured soy candles. Our wax is 100% natural soy wax and therefore you may notice small blemishes on the side or surface of your candle. This is not a fault, simply a small blemish and does not impact on the quality or burn of the candle.
When burning your WICK & WISP soy wax candle, allow the melt pool to burn completely to the edges each and every burn. This will help create a burn memory and prevent tunnelling. Trim your wick to at least 6mm to help prevent smoking and keep the burn pool clean. Burn your candle for no more than 3-4 hours as you can over-burn a candle.
Candle safety is extremely important. WICK & WISP does not take any responsibility for any damages or direct, indirect or consequential loss caused by the use of our products.
Please use common sense when burning your candle and keep away from drafty areas and flammable surfaces. Keep out of direct sunlight, as this prevents damage and discolouration to wax. If you are left with a black sooty substance at the rim of your votive, wipe it away with a damp cloth and ensure you keep your wick trimmed.
Crystallisation is a natural part of soy wax aging which may be sped up during the candle making process of melting and pouring the wax. The wax is trying to return back to its natural form and as a result it begins to crystallise. The rough, bumpy tops after burning a soy wax candle are caused when the hot wax in the melt pool cools and solidifies at an inconsistent rate. This is a feature of soy wax, and not a sign you did anything incorrectly. It doesn't affect the performance of the candle in any way and also means your wax is 100% natural.