Shipping and Delivery
We work hard to ensure your order is dispatched within the following timeframes, delivery is then subject to the courier service timeframes post our dispatch.
All orders are generally processed within 5-7 business days. Once shipped, please allow up to 7 business days for your order to arrive. Deliveries are made by registered courier and will require signature, unless you provide authority to leave during checkout.
You will be notified via email once your order has been dispatched, this email will include all tracking details relating to your online order. We send all parcels via standard SENDL. Please ensure you have correctly entered your shipping address details (house number, street name, suburb, state and postcode as we are not responsible for orders that do not arrive due to error in address. You may incur additional shipping charges if this occurs unless it is the error of WICK & WISP. Once your order has been shipped, we cannot accept responsibility for any lost parcel.
If you are not present at the delivery address to sign for your parcel it will be taken to your local postal outlet for collection. This information will be indicated via your tracking on the provided website. If you have provided authority to leave during the checkout, your parcel will be left in an appropriate location at your delivery address.